Privacy Policy

Maleo Labs is an operations software studio based in Indonesia. This policy explains how we handle information shared through maleolabs.com, email, discovery calls, proposal conversations, and project work.

For client software projects, additional data processing terms may be agreed separately in a proposal, contract, or statement of work.

When you contact us, we may collect your name, work email, company name, project context, and any message or files you choose to share.

We may also receive basic technical information from our hosting provider, such as IP address, browser type, device type, pages visited, timestamps, and error logs. This is used to keep the website reliable and secure.

We use submitted information to reply to inquiries, understand operational workflows, prepare proposals, provide services, maintain records, and protect the website from abuse.

We do not sell personal information. We do not use inquiry details for unrelated marketing lists unless you explicitly ask to receive updates.

We may use trusted service providers for website hosting, email, scheduling, cloud storage, analytics, and project delivery. These providers only receive information needed to perform their role.

We may disclose information if required by law, to protect rights and safety, or with your permission during a project handover.

We keep inquiry and project records only as long as needed for business, legal, tax, support, and security purposes.

We use reasonable technical and organizational measures to protect information, including access controls and reputable infrastructure providers. No internet service can guarantee perfect security.

You can ask us to access, correct, update, or delete personal information we hold about you, subject to legal and contractual requirements.

If you believe information has been handled incorrectly, contact us and we will review the request. Indonesian personal data protection rules may provide additional rights depending on the context.

We may update this policy when our website, services, or legal obligations change. The latest version will be posted on this page with the updated date above.